About KCA

History

2010s

Promoting consumer awareness &
safety policy

2019
  • An MOU with the Macao SAR Government Consumer Council for the resolution of consumer disputes involving cross-border transactions was signed(4.9.)
  • The KCA won the Presidential Award at the 12th Togetherday(5.20.)
  • An MOU with the Authority for Fair Competition and Consumer Protection of Mongolia for the resolution of consumer disputes involving cross-border transactions was signed(6.7.)
  • An MOU with the Department of Consumer Protection of Taiwan for the resolution of consumer disputes involving cross-border transactions was signed(8.29.)
2018
  • The KCA held a Korea-Germany Forum on Consumer Protection on Smartphones(5.31)
  • An MOU with the Chartered Trading Standards Institute of the UK for the resolution of consumer disputes involving cross-border transactions was signed(6.21)
  • The Incheon and Ulsan regional offices were opened(7.1)
2017
  • The KCA was rated Grade 1 at the 2016 Anti-Corruption Policy Evaluation conducted by the Anti-Corruption and Civil Rights Commission(1.19)
  • An MOU with the Consumers Association of Singapore for the resolution of consumer disputes involving cross-border transactions was signed(5.23)
  • An MOU with the Consumer Council of Hong Kong for the resolution of consumer disputes involving cross-border transactions was signed(5.25)
  • The KCA held a Korea-Japan international seminar on policies for elderly consumers(6.1)
  • The KCA held a commemorative event to celebrate its 30th anniversary(6.29)
  • The Online Dispute Resolution (ODR) process was introduced(8.1)
  • The KCA held a commemorative event to celebrate the 10th anniversary of CCM(12.15)
2016
  • The free webzine service for the monthly magazine Consumer Age was launched(1.1)
  • The KCA and EBS jointly produced and distributed “Go! FireRobo”, a safety accident-prevention animation for kids(2.5)
  • An MOU with the US Council of Better Business Bureau for the resolution of consumer disputes involving cross-border transactions was signed(5.26)
  • An MOU for the resolution of consumer disputes involving cross-border transactions with the Office of Consumer Protection Board of Thailand was signed(6.16)
  • The KCA was awarded a top prize at the Government Best Practices Contest 3.0 hosted by the Ministry of Security and Public Administration(6.23)
  • The KCA won the Presidential Award at the Proactive Government Services Contest hosted by the Ministry of Personnel Management(11.18)
  • The KCA won the Presidential Award at the 2016 Safety Culture Awards hosted by the Ministry of Public Safety and Security(12.9)
  • An integrated consumer big data analysis system was introduced(12.22)
2015
  • Real Prices', an integrated price information portal, was launched(1.2)
  • The 'Travelers Rights Promotion Center' was opened in Jeju(3.11)
  • An MOU with the Vietnam Competition Authority for the resolution of consumer disputes involving cross-border transactions was signed(6.17)
  • An MOU with the National Consumer Affairs Center of Japan for the resolution of consumer disputes involving cross-border transactions was signed(7.30)
  • The Cross-border Transaction Consumer Portal was launched(10.30)
  • The Consumer Injury Surveillance System(CISS) was further advanced through connection with external systems operated by the Ministry of Public Safety and Security, Korean Agency for Technology and Standards(KATS), and National Transportation Safety Authority(12.28)
2014
  • The Seoul and Gyeonggi regional offices were opened(1.1)
  • The KCA's head office was relocated to the Innovation City in Chungcheongbuk-do Province(9.1)
  • The KCA entered into an enforcement agreement for joint projects with the State Committee for Privatization, De-monopolization and Development of Competition of Uzbekistan(9.16)
  • The KCA signed an MOU with the SEDECO (Secretaria de la Defensa del Consumidor y el Usuario), Paraguay(10.14)
2013
  • Implemented KCA - VCA Cousulting Project for Revitnamese Counsumer Policy(2013~2015)(1st)
  • Established local offices in Daegue(7.12)and Kangwon(9.13)
  • Made and distributed the Leaflet about consumer counseling & redress for multicultural families, cooperated with Ministry of Gender Equality and Famil
2012
  • The KCA has opened its local head offices at Pusan, Kwangju, and Daejeon
  • KCA’s 13th president was inaugurated
2011
  • Implemented Consumer Centered Management(CCM) to encourage businesses to engage in consumer protection voluntarily
2010
  • The 1000th Consumer Dispute Resolution Committee(CDSC) was held.
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