About KCA
Organization
Consumer Dispute Settlement Commission
About CDSC
Purpose of Establishment
The CDSC was established at the KCA in accordance with article 60 of the 「Framework Act on Consumer」.
Role
- The CDSC is a quasi-judicial authority that reviews consumer dispute cases and make settlement decisions.
※ The dispute resolution of the CDSC is the last resort for resolving disputes between the parties before the judicial remedy process is carried out by the court.
Organization
- The CDSC consists of 150 members including 1 chairman, 4 standing commissioners. Commissioners are recommended by the KCA and appointed by the KFTC.
- Status of Standing and Non-Standing Commissioners
(Updated: December 31, 2024)
CDSC Standing Commissioners,Non-Standing Commissioners(Consumer Representatives,Business Representatives,LegalProfessionals,Experts by Sectors,Subtotal),Total Standing Commissioners Non-Standing Commissioners Total Consumer Representatives Business Representatives LegalProfessionals Experts by Sectors Subtotal 5 28 28 30 59 145 150
Management and Performance
- The plenary mediation session holds meetings which consist of the chairman, standing commissioners and 5-9 members designated by the chairman. The partial mediation session holds meetings which consist of the chairman or standing members and 2-4 members designated by the chairman.
- Number of meetings
Number of meetings(Year,2018,2019,2020,2021,2022,2023,2024) Year 2018 2019 2020 2021 2022 2023 2024 Meetings Total 103 166 158 164 173 174 188 Seoul 78 142 129 134 142 142 156 Others 25 24 29 30 31 32 32
Effect of Mediation
Effectiveness of dispute settlement
If the parties accept mediation, the CDSC prepares the dispute resolution report which is equivalent to a judicial compromise(or a final ruling under the 「Civil Procedure Act」).
Failure to fulfill duties
If one of the parties do not fulfill what has been agreed, the other party can exercise compulsory execution under the 「Supreme Court Regulations(Article 1768)」 upon obtaining the court’s execution clause.
Issue of service certificate
- With one’s id card, the mediation decision(original copy) and the dispute resolution report, the party can receive the certificate of service on the dispute resolution report from Secretariat of the CDSC(7th floor at the KCA main office, Eumseon-gun Chungcheongbuk-do) (People living in different areas may gain information on how to issue the certificate from the mediator in charge)
Compulsory execution method
- After submitting the certificate of service, the mediation decision(original copy) and the dispute resolution report to the Cheongju district court(Department of Civil Suit Application, +82-43-249-7314), one can obtain the execution clause and apply for the compulsory execution by visiting the executive office of distric court in the location of counter-party.
- Detailed information can be found at the Supreme Court's website (www.scourt.go.kr)
Measures upon mediation failure
If either party rejects the CDSC’s decision, the dispute can be settled through legal procedures(such as a small-sum civil suit). The KCA’s consumer lawsuit support system can be referred if cases in which the company has rejected the CDSC’s decision meet certain requirements such as cases under KRW 30million, cases of vulnerable consumers and etc.
