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Consumer Counseling

Frequently Asked Questions

Consumer CounselingFrequently Asked Questions

Frequently Asked Questions

Cancellation of oral agreements made through direct selling
  • QAfter getting constant telemarketing calls for hours at work, I agreed to pay 1.02 million KRW (24-month installment payment) for a 3-year subscription to a magazine. The magazine arrived two days later. I feel that the subscription fee is way too expensive and that I made the decision on impulse. How can I resolve this issue?
  • AContract cancellation can be requested. In accordance with the ‘Door-to-Door Sales Act', direct selling refers to the act of selling products and signing contracts by phone. Direct selling is similar to that of door-to-door sales so the provisions on registration of direct selling companies, obligation to provide contracts and contract cancellations are identical to that of door-to-door sales. Therefore, contract cancellation may be expressed in written form and sent to the relevant enterprise or credit issuer by post mail 14 days from the date after receiving the contract if having purchased through direct selling and within 14 days from the date of receiving the product if it was delivered later than the contract.
Efficacy of special clause on no-return policy related to door-to-door sales
Countermeasures for delay in collecting cancelled products
Cancellation of unpackaged products
Giving Out Credit Card Number to Telemarketers
Refusing to Accept Returned Merchandise
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