Netflix tops people’s satisfaction with over-the-top (OTT) media service, followed by Tving and Watcha

The number of consumers asking for consulting* is increasing rapidly in proportion to the increase in the number of consumers using over-the-top (OTT) media service** as COVID-19 persists. In such regard, the Korea Consumer Agency (President Lee Hee-sook, KCA) conducted a survey of consumer satisfaction and status of consumers’ use of the top six services.

* Number of OTT-related consumers asking for consulting (1372 Consumer Consulting Center): 210 cases (‘18) → 448 cases (’19) → 785 cases (’20)

** Net monthly average number of users of the top six OTT services (Nielson Korea Click): about 12 million (‘19) → about 17 million (’20)