No delayed delivery compensation standards and poor expiration date labeling for dawn delivery products

- Coupang shows the highest consumer satisfaction rate, followed by SSG.COM and Market Kurly -

The dawn delivery service* market is rapidly growing with changing consumption patterns resulting from an increase in single-person households and dual-income households, and an expansion of contactless culture due to COVID-19. However, dawn delivery services still need to work on resolving much of consumer complaints regarding delayed delivery and poor product information such as expiration date.

*Orders made before midnight are delivered before 6-7 AM next morning.