Training on Non-face-to-face Transactions (e-Commerce, Kiosk, etc.) required for Elderly Consumers

While non-face-to-face transactions are widely spreading throughout the society due to the recent COVID-19 crisis, it was found that elderly consumers not accustomed to e-Commerce and kiosks are undergoing difficulties in signing up, logging in, understanding terms, controlling devices and others during their first non-face-to-face transactions.

□ Hardest tasks for elderly consumers; signing up and logging in on e-Commerce platforms