KCA News & Media
|Training on Non-face-to-face Transactions (e-Commerce, Kiosk, etc.) required for Elderly Consumers|
Training on Non-face-to-face Transactions (e-Commerce, Kiosk, etc.) required for Elderly Consumers
While non-face-to-face transactions are widely spreading throughout the society due to the recent COVID-19 crisis, it was found that elderly consumers not accustomed to e-Commerce and kiosks are undergoing difficulties in signing up, logging in, understanding terms, controlling devices and others during their first non-face-to-face transactions.
□ Hardest tasks for elderly consumers; signing up and logging in on e-Commerce platforms
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