Consumer complaints rising over communication quality of 5G service

- Consumers recommended to check 5G coverage (service availability areas) and better consent procedure required when subscribing -

Since Korea commercialized the “5G (5th Generation) mobile communication” for the first time in the world in April 2019, around 6.88 million subscribers are using the service as of May 2020. The new service is known for faster communication speed (x20) and larger data processing volume (x100) compared to LTE. Nevertheless, there are continuous complaints and damages from consumers using the 5G service due to incomplete expansion of communication network.