Air Travel

ㅇ When purchasing an airline ticket, consumers should check the terms and conditions for transit, matters needing attention, and booking information. If items of baggage should be checked, consumers have to carefully check regulations of the relevant airline for checked baggage, and matters needing attention.

- In the case of discounted airline tickets, including early bird tickets, closing down sale tickets, etc., high cancellation fees may be charged. Therefore, consumers should carefully read and understand cancellation policies before making a purchase.

- In addition, in case where loss of, damage to, or delayed delivery of checked baggage occurs during the use of air transport services, consumers should promptly report the fact to the employees of the relevant airline at the airport.

Shipping Service

ㅇ Since the number of shipments increases significantly during the Lunar New Year holidays, consumers should make a shipping request at least more than one (1) week in advance in order to prevent any delays in delivery.

- In addition, in order to get compensation for loss of goods during delivery pursuant to the Criteria for Consumer Dispute Resolution, consumers should accurately state the type, quantity and price of goods being delivered on a waybill, and keep the waybill until the delivery is complete.

Gift Certificate

ㅇ Consumers should avoid buying at online stores inducing people to make large purchases by using ads such as “Special Prices on Quantity Lots,”etc., and choose gift certificates that are convenient to use after checking the expiry dates of gift certificates, and stores accepting the gift certificates.