The Korea Consumer Agency (President: Kim Young-seen, www.kca.go.kr) analyzed 239 consumer redress cases involving courier service reported to the KCA during the period of June 1^st, 2010 ~ May 31^st, 2011 and found that Korea Express, Hanjin, Kyoung Dong Express, Dongbu Express, and Hyundai Logiem stood at 19.2% (46 cases), 14.6%, 12.9%, 9.6%, and 8.8%, respectively.

Meanwhile, looking at number of consumer redress cases to 10 million courier service requests (cargo collection volume), Kyoung Dong Express, Dongbu Express, KGB Logis, Yellow Cap, and Hanjin recorded 7.75 cases, 6.57, 4.62, 2.16, and 2.10, respectively. 

By reason for consumer redress request, damage of the parcel during delivery ranked the first with 52.7% (126 cases), followed by loss (38.5%, 92 cases), and unfair charge (2.5%, 6 cases).

The most aggressive courier service company in providing consumer redress was CJ GLS, followed by KGB Logis, Hyundai Logiem, Korea Express, and Hanjin.

As for tip to reduce consumer damage related to courier service, the KCA recommended consumers to do appropriate packing for parcel service to prevent the parcel from being damaged or broken during delivery, and establish a basis for damage compensation when damage occurs such as loss by writing down goods price roughly on an invoice. 

Date of News Report Release : Aug. 24^th, 2011