Please pay attention to parking lots of hyper markets

- Frequent avoidance of responsibility in case of parking accidents

□ Consumer claims continues to occur from parking lot use at big retail stores or department stores.

It is due to business operators’ frequent avoidance of responsibility in case of parking accidents.

<Consumer Claims involving parking lots at big retail stores>

Consumer complaints continue to occur because business operators insist that they are not responsible for free parking services.    

□ The Korea Consumer Agency has received 108 consumer complaints involving parking lots at retail stores till September 2008.  Among them, dissatisfaction with parking facilities was the most frequent claim (45 cases, 41.7%), followed by business operators’ unsatisfactory responses to damaged cars (38 cases, 35.2%).      

In general, business operators avoided their responsibilities for the accidents at parking lots.  However, consumers can ask for damage redress when confirming management negligence.

<Consumer claims involving parking lots at retail stores>

□ Consumer Damages

□ Consumer instructions for parking

◎ Park a car correctly within the parking lane line.

◎ Park a car within the angle of a CCTV as much as possible

◎ Park a car within the inspection zone by parking staffs

◎ Keep your habit to check a car appearance before and after the parking.

◎ Confirm the damage to parking staffs and managers when finding car damages.  Moreover, prepare evidence of damages including photos.

◎ Consumer counseling: Korea Consumer Agency

(www.kca.go.kr / ☏ 02-3460-3000 / Fax 02-3460-3180)