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반려동물 판매업 실태조사

  • 저자 이주화
  • 발간일2019-12-31
  • 면수21 page

Ⅰ. 조사 개요 ··························································································· 4
  1. 조사배경 및 목적 ······················································································ 4
  2. 조사 방법 ································································································· 5
  3. 추진일정 및 조사자 ················································································ 5

Ⅱ. 일반 현황 ··························································································· 6
  1. 반려동물 판매업 현황 ·············································································· 6
  2. 관련 법규 및 ·제도 ··················································································· 7

Ⅲ. 소비자 피해 현황 ············································································· 9
  1. 연도별 상담 및 피해구제 접수 추이 ······················································ 9
  2. 소비자 피해구제 유형별 현황 ································································· 9

Ⅳ. 반려동물 판매업체 거래 실태 ······················································ 12
  1. 반려동물 판매업체의 계약서 이행 실태 ·············································· 12
  2. 반려동물 판매업체의 홈페이지 정보제공 실태 ··································· 17

Ⅴ. 문제점 및 개선방안 ······································································· 18
  1. 계약서 기재에 대한 관리?감독 강화 및 표준약관 마련 검토 ··········· 18
  2. 온라인 홈페이지 정보제공 관련 관리?감독 강화 ·································· 19
  3. 동물판매업 등록번호 확인 시스템 개선 ····················································· 19

게시물담당자 :
거래조사팀이주화(043)880-5694
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