소비자상담사의 상담 특성, 감정노동이 상담업무의 스트레스와 만족도에 미치는 영향 구조분석 = A study of structural equation on the effects of job characteristic and emotional labor of consumer counselor on job stress and job satisfaction - with regulation effect of work period and job satisfaction as the center - 허경옥 (허경옥, 2016)