전상민 2017-07-20T16:30:03Z 2017-07-20T16:30:03Z 20000000 2017 58048 http://search.kca.go.kr/libtechupload/3222424.pdf https://www.kca.go.kr/repo/handle/2015.oak/3495 3222424.pdf 전상민 http://creativecommons.org/licenses/by-nc-nd/2.0/kr/ 소비자역량이 직접불평의도와 행동 결정에 미치는 영향 = The Effect of Consumer Competency on Complaint Intention and Behavior toward Businesses 논문