송순영 2016-02-25T09:28:54Z 2016-02-25T09:28:54Z 20051201 2005 54764 http://search.kca.go.kr/libtechupload/공공서비스_고객서비스헌장의_소비자권익_증진_방안.pdf https://www.kca.go.kr/repo/handle/2015.oak/334 공공서비스_고객서비스헌장의_소비자권익_증진_방안.pdf 송순영 http://creativecommons.org/licenses/by-nc-nd/2.0/kr/ 공공서비스 고객서비스헌장의 소비자권익 증진 방안 = Measures to Enhance Consumer Rights and Interests of Customer Service Charter in Public Service -Centering on Administrative and Compensative action 논문