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Organization Chart Mission Protect consummer rights & interests; Improve consumption life; Contribute to sound development of national economy through rationalizing consumption life Vision MANAGEMENT Customer-based Performance-based Capability-based Management: Organization HR Finance 1. Establish & operate work-based organization system 2. Establish & operate performance-based personnel evaluation system 3. Operate a stable institution through acquiring financial stablility BUSINESS STRATEGY : Consumer Dispute Settlement | Consumer Safety | Consumer Education & Information provision | Consumer Poicy Research 1. Innovate consumer redress services 2. Strengthen consumer policy researches 3. Facilitate consumer education & information provision 4. Ensure consumer safety Collect & accumulate information (counseling/injury information) Develop into an institutionEncourage professionalism INNER ENVIRONMENT : Analyze macro consumption environment; Change in government policies & relevant agencies A professional institution dedicated to the public and committed to enhancing consumers’rights and interests Analyze macro consumption environment; Change in government policies & relevant agencies